Highlighting
some of the experiences in using Moodle as the campus-wide learning
management system at the University of California, Santa Barbara (UCSB), we will detail our campus’ experiences in employing a small, centralized support and documentation team. We will share how we have effectively reduced help requests from faculty and students by using an online help center, which allowed us to support expanded use of complex learning activities in course sites. Particular focus will be given to: the different types (and forms) of documentation and support
that have proven most effective for a range of instructors with
different goals and technical skills; using basic analytics to fashion
more effective documentation organization; and the particular necessity
of detailed documentation during upgrades and transition periods (such
as supporting the new gradebook in Moodle 2.8, which UCSB transitioned to in mid-June).
Presented by...
Bret Brinkman AND Eura Szuwalski
Instructional Applications Operational Expert / LMS Services Support Technician
University of California, Santa Barbara
Bret and Eura manage faculty support for instructional technologies at the University of California, Santa Barbara, which updated its learning management system to Moodle 2.8 this June.