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Listening to Our Users: Gathering Feedback, Feature Requests and Help Calls to Improve Moodle

NC State uses a variety of mechanisms to get input from our user population, including governance committees, a feedback form, a designated online forum for feature requests, and an instructional technology help desk that fields over 2,000 Moodle help calls a year. We will show how we collect and analyze this information, and how we use our findings to respond to our users and improve their  Moodle experience. The end result is a satisfied and personally invested user population that uses Moodle heavily.

Presented by...

Martin Dulberg & Scott Watkins
Senior Coordinator, Learning Technologies & Associate Director, Instructional Technology Support
NC State University

Dr. Martin S. Dulberg is the Senior Coordinator for Learning Management Systems and the Chair of the LMS Steering Committee in Distance Education and Learning Technology Applications (DELTA) at North Carolina State University. Martin is responsible for the coordination of the LMS governance structure, policy decisions and working with staff to coordinate tactical changes and implementation details. Martin has experience teaching both conventional and online classes as well as directing a distance education program for the Engineering Online group at NC State University.  Martin holds a BA in Computer Science (Queens College, City University of New York) as well as a Masters and Ph.D. in Computer Science (North Carolina State University)


User account:
Martin Dulberg
Last modified Thursday, August 6, 2015, 8:29 AM
Presentation slides: Powerpoint presentation mootus2015_listening_to_our_users_v3.pptx
Slides visiblity: Make my slides public
Your educational sector: College/University
Roles in which you usually use Moodle: Teacher
Moodle Administrator
T-shirt: Mens - XL
Type of presentation: Case study (30 or 45 min)
Relevant to audience from which sectors: College/University
Workplace (Corporate, Govt.)
Armed Forces
Relevant to audience in which roles: Moodle Administrator
Systems Engineer
Instructional Designer
Course needed: Yes
Permission: I give permission for my photo, slides and recording to be published in relation to this presentation.
Committment: Should my proposed presentation be accepted, I commit to attend the MoodleMoot to present it.
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